Our Methodology
Corrective
Obtain ITIL support for application management, establish standard operating procedures (SOPs) for applications, and ensure compliance with application security standards.
Adaptive
Enhance the application, ensure compatibility updates for mobile applications across devices and operating systems, and maintain application knowledge through a known error database.
Preventive
Attain SaaS-based multi-tenancy, configure settings, manage patches, ensure application availability, and monitor errors.
Quality Engineering & Assurance
SaaS Console's quality engineering covers functional suitability, performance efficiency, security, and maintainability. Automate testing scripts and implement robust encryption measures to address privacy concerns. Organize the application's core areas into groups and establish performance benchmarks to achieve testing objectives.
Perfective
Implement application rationalization, continuously improve services, and establish reporting and governance using an ITMS-compliant ticketing system.
Our Activities
